LUNÁTICO ASTRONOMÍA, S.L. - PRIVACY POLICY
At Lunaticoastro, we are committed to protecting your privacy.
This policy explains how we collect, use, and manage personal data in accordance with the New Zealand Privacy Act 2020 and other applicable laws.
This policy applies to all personal data collected through our online store. Our products and services are aimed at customers worldwide, including within New Zealand.
WHO WE ARE
The data controller is:
Lunaticoastro Pacific Ltd.
18 Canaandale Drive
Hamilton 3210, New Zealand
Email: info@lunaticoastro.com
WHAT DATA WE COLLECT
We collect the following information when you place an order or contact us:
- Full name
- Email address and phone number
- Shipping and billing addresses
- Order details and comments
- Payment method (processed securely via external gateways)
We do not collect sensitive personal data.
WHY WE USE YOUR DATA
We use your information to:
- Process and deliver orders
- Generate invoices and shipping labels
- Provide customer support
- Comply with legal and accounting obligations
- Send optional updates or communications (only with your consent)
DATA SHARING
We only share your data with service providers essential to fulfilling your order, such as:
- Payment platforms (e.g. Stripe, PayPal)
- Shipping providers (e.g. FedEx, UPS, NZ Post…)
- Hosting and analytics tools (e.g. Google)
These parties act under appropriate data protection agreements.
INTERNATIONAL TRANSFERS
Some of our service providers may process your data in other countries. Where applicable, we ensure your data is protected by appropriate safeguards and contractual clauses.
YOUR RIGHTS
Under the Privacy Act 2020, you have the right to:
- Access your personal data
- Request corrections
- Request deletion (where applicable)
- Restrict or object to certain processing activities
- Lodge a complaint with the New Zealand Privacy Commissioner if you believe your rights have been breached
To exercise these rights, email us at: info@lunaticoastro.com
DATA RETENTION
We retain your data only as long as necessary to fulfil the purposes above or to meet legal, tax, or contractual obligations.
POLICY UPDATES
We may update this policy as needed. The latest version will always be available on this page.
CONTACT
For any questions or concerns about how we handle your data, please contact us at: 
info@lunaticoastro.com
